FAQ


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Q: When was Voila Natural™ established and what is Voila Natural’s background?

Voila Natural™, a freshly budding family-owned natural beauty company since Spring 2013, offers pure, organic and natural beauty solutions for skin, hair, and nails that are both healthy and beautifying.

Voila Natural™ is dedicated to providing more than beauty that goes skin-deep, but also to sharing a healthier outlook and creating a positive, wholistic experience that combines health and beauty, with nature-inspired beauty products that are soothing and nourishing.

“We are here for you, and because of you, we are able to grow and expand to produce pure, natural, healthy formulas that are both healthy and beautifying,” said Susan Bailey, co-founder of Voila Natural™.

Q: What is the concept behind Voila Natural’s pure products?

We are given the senses to experience our world around us, and we encourage you to experience pure, refreshing healthier beauty, as you try each of our products.

Using only the finest of nature’s ingredients in each formula, Voila Natural™ provides beauty solutions that allow your skin to look and feel its best, naturally.

It is important for us to stay connected to our natural world, on a daily basis, and we seek to provide a whole-istic experience of natural products that are wholistically honest that provide natural healing and beautifying benefits for all types of skin and hair.

Join us as we celebrate health and natural beauty and choose our ingredients with the utmost care, selecting healthy and beautifying ingredients with restorative properties that allow your skin to be at its best.

Q: What types of products do you carry? 

Our products are naturally inspired, carefully crafted, and based on quality ingredients from authentic sources.  We are planning to offer whole-istic organic and natural skincare, bodycare, haircare, nailcare, and spa-related products for all skin and hair types and genders.

Our first two products will be available on Amazon in a few weeks.  First, we will be launching our 5-minute Clay & Mud Clarifying Mask Treatment for Face and Body with detoxifying kaolin clay, nourishing mineral-rich Dead Sea mud, organic pink grapefruit and mint essential oils, herbal detox botanical ingredients, and moisturizing organic shea butter, organic aloe vera juice, organic jojoba oil.

This spa treatment-in-a-bottle is the perfect clarifying and detoxifying mask to get cleaner, clearer, more radiant skin.  With multiple benefits: purify, detoxify, clarify, tone, and moisturize, this refreshing clay and mud mask treatment is a must-have for every beauty routine and is beneficial for all skin types.

“It’s a perfect alternative to a chemical peel and other expensive spa and salon treatments that are harsh and invasive and often contain ingredients that are harmful to our health,” said Bailey of the clay and mud mask.

The second product we will be launching soon is our 100% Pure Organic Eco-Cert Argan Oil that is ultra-nourishing, with twice the amount of Vitamin E as in olive oil, and provides benefits for skin, hair and nails.

This ancient beauty secret treatment from Morocco is an emollient healing “liquid gold” oil that has beauty benefits for all skin and hair types.  Voila Natural’s pure organic argan oil is 100% pure, unrefined, raw, cold-pressed, and virgin and was ethically and authentically sourced by an Eco-Cert Berber womens’ co-operative that support the these womens’ lives and produces top quality pure argan oil.

Our pure products are proudly formulated and packaged with care in a Certified USDA facility in the U.S.A, and are derived from the most authentic, natural sources.

At the heart of our natural and organic skincare products, is the very essence of nature. With pure ingredients, derived from a wide variety of natural plant sources, we offer naturally beautifying benefits of each individual ingredient, in a harmonious formula that complements your skin, your individual beauty, and your health.

We choose our pure organic and natural ingredients with the most beneficial natural properties that are both healthy and beautifying and are free of any unnecessary additives, harmful parabens,  and harsh chemicals.  Our pure beauty products are also never tested on animals and are vegan-friendly.

Q: When will your products be available?

We are in the countdown to launch both our Clay & Mud Clarifying Mask for Face & Body and our 100% Pure Organic Eco-Cert Argan Oil, which should be ready to add to  your shopping cart in a few weeks, as soon as Amazon is ready to post our products.

Thank you for your patience as we work on launching our first two beauty products.  We always appreciate your feedback, encouragement, and support.

Q: Who are these products meant for?

We believe that everyone deserves to feel good about themselves and look better, and we care about our customers’ health and well-being.

Voila Natural products are ideal for women, men and teens. Although, we may eventually offer pure products for kids, babies, and pets in the future.

Q: What kind of ingredients do you use in your formulas?

Voila Natural’s pure ingredients and nature-inspired formulas enable an exciting transformation into healthy, natural beauty.

Why resort to invasive skincare procedures and harmful, toxic chemicals when you can improve your skin’s condition naturally, without jeopardizing your health?

Voila Natural™ is pleased to offerpure products, by carefully selecting only the finest natural ingredients that are rich in vitamins, minerals, antioxidants to benefit both your beauty and health.

Q:  Are all of your products vegan-friendly? 

Yes,  all of Voila Natural™ products are vegan-friendly and some are gluten-free.  And, all none of our products are ever tested on animals and contain no animal-derived ingredients. We love our furred and feathered friends!

Q: Are all of your products and ingredients organic?

Yes, the majority of our ingredients are organic, and all of our ingredients are natural.  With a Certified USDA Organic manufacturing facility that ensures and maintains the highest quality formulas, we proudly produce pure organic and natural formulas and put the best of nature’s ingredients in our products.

And, we always leave out all of the extra additives, parabens, and chemicals that can be harmful to your health.

Our 100% Pure Organic Eco-cert Argan oil ensures top quality sourcing and processing for each ingredient and formula.  Find out more about Voila Natural’s pure organic argan oil that is ethically and authentically sourced from southwestern Morocco by a fair trade Eco-cert womens’ co-operative.

Q:  What is your guarantee?

Voila Natural™ is committed to providing you with the highest quality, most beneficial organic and natural beauty solutions for skin, hair and nails.

We hope you will never be dissatistifed with our products, but we offer a Full Money Back Satisfaction Guarantee for all of our products.

So, if you are ever unhappy with any of our products, we will gladly refund your money. But we ask that you share your feedback with us privately about how your experience was and how we can make your experience better.

We always know how we can better assist you and make your life better and provide better formulas.  As we chart our natural journey with you, we are focused on learning and growing in a positive and whole-istic direction and are committed to your satisfaction with our pure products and overall experience with Voila Natural™.

Q: How do we get in touch with you?

For general inquiries, please contact: info@voilanatural.com

For press, promotional or media inquiries, please contact: media@voilanatural.com

We always welcome your feedback, suggestions, and ideas and will keep them in mind when formulating and reformulating our pure products.

To contact us with your feedback, suggestions, or ideas, please contact: support@voilanatural.com

For inquiries regarding products and sales, please contact: sales@voilanatural.com

Please keep in mind that we are a very small family business that is just starting its journey with natural beauty.

We will do our best to reply to you with you in a timely manner, but please be patient.  We will do our best to follow up, and thank you for your time and interest in Voila Natural’s pure products.

You deserve to look and feel your best and be beautiful, without sacrificing your health.  We carefully formulate each of our products to deliver healthy and beautifying positive results.

So relax, breathe deeply, and enjoy the journey…

Q: How can I stay in touch and receive updates?

Please subscribe to our mailing list (at the top of the sidebar on the right of voilanatural.com or at the bottom of the ‘Contact’ page on voilanatural.com) to stay in touch with Voila Natural and receive important updates, including special offers, bonuses, discounts, contests, and giveaways + sneak peeks of new Voila Natural™ products + tips and tidbits on pure products, health and beauty.

If you have any questions or just want to share your feedback, please send us an email at: info@voilanatural.com

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